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Terms and Conditions

§ 1 VALIDITY

  1. For any business relationship between Twintip© and the customer starting from 01.04.2022 exclusively the following General Terms and Conditions will apply, regardless of the means of communication used.
  2. The customer recognizes the exclusive validity of Twintip’s General Terms and Conditions for the entire business relationship. Twintip will not recognize any different conditions of the customer unless the management of Twintip has expressly agreed in writing to their validity. If the customer enters into a business relationship with Twintip by using the website, he/she recognises the General Terms and Conditions as the basis for the entire business relationship between the customer and Twintip.

§ 2 CLOSURE OF PURCHASE CONTRACT AND CANCELLATION

  1. The presentation of products within the framework of the Online Shop does not represent a legally binding offer but rather an in-line catalogue without obligation. By clicking the button ‘Buy now’, you are making a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order will occur immediately after the order has been sent through an automatically generated e-mail and does not yet represent an acceptance of any contract. Such acceptance will only come into being when you receive an e-mail from us, in which we confirm the dispatch of the item or the order. We are able to accept your order within two days.
  2. You have the possibility of making the purchase contract in English. The ordering and transaction language may also be English. We will store the text of the contract and will send you the order details by e-mail. You may consult previous orders in your customer account, provided that you have registered with us.
  3. If we cannot accept the offer or should certain products in an order not be available, then you will be informed immediately.
  4. Twintip reserves the right to withdraw from the sales contract in cases of print or wording or calculation mistakes on the website.
  5. All offers are valid as long as stocks last. Should our supplier despite contractual agreement not be able to deliver the ordered products then we equally have the right to cancel a contract with a customer. In this case you will be informed without delay that the ordered product cannot be delivered. The already paid purchase price will be returned within 14 business days (with Saturday not being considered a business day) of or set against other products. We may refuse repayment until we have received back the goods again or you have sent us proof of having sent back the goods, whichever occurs first.
  6. Policy regarding the conditions for and consequences of cancellation are set out in the following section ‘Cancellation Policy’.

CANCELLATION POLICY

Cancellation rights
You have the right to cancel your order within 14 days without stating any reason. The statutory cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item.

These cancellation rights must be exercised by informing us on the following email: mail@twintipants.com

To observe the cancellation period it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the expiry of the 14 days period.

Consequences of cancellation
If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within fourteen days from the day on which notice of your cancellation of this contract was received by us. For this repayment we shall use the same means of payment you employed for the original transaction unless expressly agreed otherwise with you; on no account will you incur any financial charge on our part on account of this repayment.

We may refuse any repayment until we have received back the goods or until you have provided proof that you have sent back the goods depending on whichever is earlier.

You must send back or hand back the goods without delay, and in any case, at the latest within fourteen days from the day you informed us of the cancellation of this order, to:

Twintip
Postoffice 1164
Lozenetz, Sofia
Bulgaria

The time limit is observed if you dispatch the goods before the end of the fourteen-day period.

The use of the return label and form is optional and does not affect your cancellation rights.
Items that can be sent by parcel are to be sent back at our risk. You bear the direct costs of the return of goods.

For all returns, the customer must pay the return costs. The return costs vary depending on the country and transportation company.

  • The place of delivery for company business is our company location.

§ 3 DELIVERY

  1. Should nothing different be requested by the customer then the delivery address entered by the customer will be used.
  2. Delivery is assigned to different delivery service providers depending on the country. The relevant individual delivery conditions and delivery costs can be found in the detailed information on the internet page.
  3. If a delivery is not possible to a customer, be it because the customer was not reachable at the provided delivery address, although the time of delivery was indicated to the customer with appropriate notice or if the address provided was incorrect, then the customer will cover the costs of the unsuccessful delivery.
  4. The delivery is sent from stock, the location of which is also the place of delivery. The customer takes over the risk once he/she takes possession of the item.
  5. Delivery and service delays due to acts of Mother nature are not the responsibility of Twintip. Such events give Twintip the right to delay a delivery for the period of disruption and an appropriate restarting period or to withdraw entirely or in part from non completed parts of orders. Acts of Mother nature include all natural disasters. Acts of Mankind such as strikes, war, blockades, import and export restrictions and other national interventions are treated the same way as acts of Mother nature, regardless whether they occur at Twintip or distributors of Twintip.
  6. In the case of effects of acts of Mother nature or Acts of Mankind, which will cause a delay of a delivery, we will of course inform the customer without delay.
  7. Deliveries are made worldwide, although for certain countries special security tests have to be undertaken before the delivery can be effected. In this case this is explained to the customer in advance.

§ 4.1 FULFILLMENT AND PAYMENT, DELAY

  1. All product prices of Twintip are gross prices, include the legal value added tax of the respective country and are shown in the indicated currency. The prices are valid at the time of the order including sales tax, plus all expenses incurred with the shipment until revoked. Any customs tariffs wherever applicable will be paid by the customer. The invoicing is in USD. In some countries, exchange rate differences may occur if the payment is made in a different currency. Twintip calculates with the exchange rates of the European Central Bank.
  2. For customers from outside the Europe, Twintip can deduct VAT. Removal of country-specific import and sales tax is the responsibility of the customer and is not within the remit of Twintip. Any applicable customs tariffs are to be paid by the customer.
  3. The purchase price is due immediately at the time of the order.
  4. The customer can pay the purchase price by credit card, regardless of his country. Payment by cash on delivery is only possible in Bulgaria, Romania and Greece. In the case of payment by cash on delivery, the shipping charges incurred will be passed on without surcharge. The customer always has the possibility to request Twintip login data so he can track his order.

§ 4.2 SERVICE

  1. Unless otherwise agreed, the performance of the service is carried out at the location indicated by Twintip, alternatively at the registered office of Twintip.
  2. Twintip is not responsible for any delays due to force majeure. Events of force majeure entitle Twintip to postpone the service for the duration of the interference and re-establish a reasonable commencement period, or to withdraw in whole or in part from the unfulfilled part of the contract. Force majeure means a strike, natural disaster, war, blockade, epidemics or other superior forces.
  3. Twintip will inform the customer of the occurrence of such force majeure events.

§ 5 INVOKE A WITHHOLDING RIGHT AFTER NOTIFICATION OF DEFECTS

  1. A right to withhold may be invoked by the customer only when his complaints have been recognized legally or by Twintip. The customer is only entitled to exercise his withholding right in as far as his counter claim is based on the same contractual relationship.

§ 6 PROPRIETARY RIGHTS

  1. All of our deliveries and services occur under proprietary right. Until all the claims against the customer have been fully met, the delivered products remain the property of Twintip.
  2. If you are an entrepreneur in the midst of trade or self-employed, a legal individual under public law or public sector fund, we retain ownership of the purchased item until all outstanding claims from the business transactions with you have been settled. The relevant security rights can be transferred to third parties. Extraordinary dispositions such as pledges or chattel mortgages are inadmissible. In the event of processing, mixing or combining the goods supplied under reservation with other material, Twintip acquires co-ownership of the new products created, in the ratio of the value of the goods supplied under reservation to that of the other material. In the event of seizure of the goods supplied under reservation, Twintip shall be informed without delay and given assistance in securing its rights. In addition, all costs incurred in relation to this, including but not limited to those in connection with objection proceedings, shall be reimbursed.
  3. A right of compensation is only available to you, if your counterclaims are established legally or recognized or accepted by us. Additionally, you only have a right of retention, so long as your counterclaim is based on the same contract.
  4. If the customer has any remaining default payments due to us, all existing receivable are due immediately.

§ 7 GUARANTEE

  1. The guarantee period is based on the legal regulations. This is one year and begins at the time the customer receives the product.
  2. The guarantee is not valid against normal wear and tear caused by use of a product.
  3. Should a defect in a purchased item be the responsibility of Twintip, then Twintip is entitled to choose either to provide a repair or remedy of the fault, or a replacement product. If Twintip is unwilling or not able to repair the problem or provide a replacement or the time taken to carry this out is longer than the appropriate time period expected for reasons that fall within the responsibility of Twintip or if the repair/replacement delivery is unsuccessful, then the customer is entitled to withdraw from his contract or to ask for an appropriate reduction of the purchase price.
  4. If a warranty claim should occur on a product ordered online, the customer can return it to the contact address provided. Should it arise that the product does not have a fault that falls under warranty then Twintip will bill the customer for any expenses incurred.
  5. Compensation for consequential damage (due to defects), as well as for any other damage to materials or financial loss and claims for damages by third parties against customers, are excluded, in as far as it is not a case of consumer business.

§ 8 DISCLAIMER

  1. Claims by the customer other than the guarantee claims laid down in §7, especially damages claims, are excluded, in as far as this is legally permissible. Thus Twintip accepts no responsibility for damage or harm not directly linked to the delivered object itself and especially not for loss of profit or other financial loss by the customer. In as far as the liability of Twintip is excluded or limited, this also applies for the personal liability of employees, representatives or agents.
  2. The liability limitation defined in § 8 sec.1 does not apply in as far as the damage/harm is the result of intentionality or gross negligence or personal injury has occurred.
  3. Twintip accepts no responsibility for the eventuality that the services offered from its website are not available without interruption nor for the conservation of stored data.

§ 9 LINKS AND REFERENCES

  1. The links to outside pages made by Twintip are only signposts to these sites; therefore they are presented in specific browser windows by means of external links. Twintip does not identify with the content of these pages to which reference is made and accepts no responsibility for them.

§ 10 INFORMATION OBLIGATIONS

  1. On ordering the customer is obliged to make truthful statements. In as far as there is a change in the customer’s data, especially names, address, e-mail address, telephone number, the customer is obliged to inform Twintip of this change without delay by changing the information given. If the customer fails to give this information or provides false data from the outset, especially a false e-mail address, then Twintip may withdraw from the contract, in as far as such a contract has been made.

§ 11 APPLICABLE LAW AND JURISDICTION

  1. Bulgarian law applies.
  2. In all legal matters Bulgarian law, excluding any of its reference provisions and the UN sales law, applies exclusively to all legal dealings between Twintip and the customer applies, in as far as this is legally permissible.
  3. For consumers as defined in Art 5 their national obligatory consumer protection law provisions apply, unless the applicable Bulgarian provisions are more favourable.
  4. If the customer is not subject to general legal jurisdiction in Bulgaria, has changed residence or moved his/her normal place of residence abroad since the purchase contract was made or his/her normal residence is not fixed/known at the time of any action brought, then Sofia will be applied as the exclusive jurisdiction for any disputes arising directly or indirectly as a result of a contract.

§ 12 DATA PROTECTION

  1. All data collected by us will be used and processed exclusively within the framework of the current data protection laws in accordance with our data protection regulations.

§ 13 SEVERABILITY CLAUSE

  1. Should certain terms of the current contract be ineffective or impracticable or after contract closure be ineffective or impracticable, then the validity of the remaining provisions of the contract still remains unchanged. Practical and effective provisions, the effects of which will come closest to fulfilling the commercial goals pursued by the contracting parties through the ineffective and/or impracticable provisions, will replace the ineffective or impracticable provisions. The provisions above also apply in the case that the contract is incomplete.